Refund policy

Almost everything we sell is made to order for you: engraved awards, embroidered and printed apparel, and items personalized for team and group stores. Because of that, custom and personalized items are final sale and cannot be returned or exchanged once you have approved your proof and production has begun.

If something is wrong with your order We want you to be happy with your order. If your item arrives damaged, defective, or does not match the proof you approved, please contact us within 14 days of receiving it and we will repair, remake, or replace it at no cost, or refund you if we cannot.

Sizing Apparel sizing differs by brand. Please check the size information for the brand you are ordering, or call us if you are unsure. Sizes ordered in error are not eligible for return once an item has been embroidered or printed.

Cancellations and changes You may cancel or change an order before your proof is approved and production starts. After that, please call us and we will do what we can, but we cannot guarantee changes once production has begun.

Standard (non-personalized) items Unused, undecorated items in their original condition may be returned within 14 days. Please contact us first so we can approve the return.

How to reach us Call (765) 689-8270, email connect@goldmedal-awards.com, or stop in at 191 S. Elm St., Bunker Hill, IN 46914 (open 9am to 5pm).